Operations Officer

🏢 Swift Consulting (recruiting for a transport/logistics client) · 📍 Lagos

Not stated

About the role

The Operations Officer role at Swift Consulting is a Lagos-based position recruiting on behalf of one of Swift's client businesses in the transport and logistics space. Swift Consulting is a Nigerian management consulting firm founded in 2015, offering business support services across Human Resources, Accounting and Finance, Facility Management, Health Maintenance, Education and Business Management, and this listing is one of many client-facing recruitment postings the firm runs on behalf of businesses it supports rather than a role within Swift's own internal operations.

The core of the job is coordinating a client's day-to-day transportation and logistics operations, which in practice means the Operations Officer becomes the central point of control for how vehicles, drivers and trips move through the business each day. Responsibilities include monitoring drivers, vehicles, routes, schedules and trip activities in real time, and making sure vehicles stay properly maintained and available for operations rather than sitting idle due to preventable mechanical issues. Tracking vehicle movement and confirming adherence to assigned routes and schedules is a recurring theme, reflecting how much a transport operation depends on predictable, monitored movement rather than drivers operating without oversight.

A significant part of the role is relationship management across multiple stakeholder groups: liaising with drivers, customers, vendors and other parties connected to the transport operation, and resolving operational challenges directly, escalating only when a problem genuinely requires it rather than passing every issue upward automatically. This suggests the employer wants someone capable of independent problem-solving within a defined scope, stepping in personally to fix day-to-day disruptions before they become bigger issues.

Recordkeeping and reporting form another core pillar of the job: maintaining accurate records of trips, vehicle usage, fuel consumption and other operational activity, monitoring compliance with company policy, safety standards and transportation regulations, and preparing regular operational reports for management. The listing also asks the Operations Officer to actively look for ways to improve efficiency and reduce operational costs, rather than treating the role purely as reactive monitoring, and to support the administrative side of fleet management, including vehicle documentation, servicing, repairs and renewals.

On qualifications, Swift's client is asking for a Bachelor's degree or HND in Business Administration, Transport Management, Logistics or a related field, combined with two to four years of relevant experience in transport, logistics, fleet or operations management. This is a genuinely mid-level bar, not an entry-level or a senior leadership position, and the specific mention of transport and fleet-focused fields (rather than general business administration alone) signals that the employer wants someone who already understands the operational rhythms of a transport business rather than someone learning fleet operations from scratch.

Beyond direct experience, the listing calls for strong organisational and problem-solving skills, excellent communication and interpersonal ability (given how much of the role involves liaising across drivers, customers and vendors), the capacity to work under pressure and manage multiple tasks simultaneously, and proficiency in Microsoft Office, with Excel specifically called out, which reflects how central spreadsheet-based tracking and reporting is likely to be for this role. Strong attention to detail and a genuine sense of accountability round out the personal qualities being sought, both of which matter significantly in a role where inaccurate fuel or trip records could distort a client's understanding of their own operational costs.

This role suits an experienced logistics or fleet operations professional who is comfortable being the day-to-day operational hub for a transport business, confident liaising directly with drivers and external stakeholders, and genuinely proactive about spotting and fixing inefficiencies rather than only reporting on them after the fact. Someone from a purely administrative or office-based background without hands-on transport or fleet exposure may find the operational, hands-on nature of this role a harder adjustment than the job title alone might suggest.

Applicants preparing to apply should be ready to speak concretely about specific fleet or logistics metrics they've tracked and improved in a past role, such as fuel efficiency, on-time trip completion, or vehicle downtime reduction, since these kinds of measurable operational outcomes are exactly what the listing's emphasis on efficiency and cost reduction points to as valuable evidence of fit.

How to apply: Send CV to hireme@swiftconsulting.com.ng using the position as subject of email

Responsibilities

• Coordinate daily transportation and logistics operations
• Monitor drivers, vehicles, routes, schedules, and trip activities
• Ensure vehicles are properly maintained and available for operations
• Track vehicle movement and ensure adherence to assigned routes and schedules
• Liaise with drivers, customers, vendors, and other stakeholders
• Resolve operational challenges and escalate issues when necessary
• Maintain accurate records of trips, vehicle usage, fuel consumption, and other operational activities
• Monitor compliance with company policies, safety standards, and transportation regulations
• Prepare regular operational reports for management
• Identify opportunities to improve efficiency and reduce operational costs
• Support the management of vehicle documentation, servicing, repairs, and renewals

Requirements

• Bachelor's degree/HND in Business Administration, Transport Management, Logistics, or related field
• Minimum of 2-4 years of relevant experience in transport, logistics, fleet, or operations management
• Good knowledge of transportation and fleet operations
• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple tasks
• Proficiency in Microsoft Office, especially Excel
• Ability to monitor and coordinate drivers effectively
• Strong attention to detail and accountability

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