Call Center Representative

🏢 Tati Consults · 📍 Lagos

Not stated

About the role

Tati Consults is recruiting Call Center Representatives in Lagos for a customer-focused role involving communication with customers and professional handling of service interactions. The vacancy is suitable for candidates who can communicate clearly, remain professional when dealing with different types of customers and learn new processes quickly. A call-centre position is more than simply answering a telephone: representatives need to understand the customer's issue, ask useful questions, provide accurate information within their authority, record relevant details and know when an issue needs to be escalated. The listing specifically seeks excellent communication skills, a customer-focused attitude, a professional and confident personality, and willingness to learn and grow. It is a full-time position with an OND qualification listed and an experience range of 1–6 years, making it potentially suitable for candidates at different stages of their early customer-service career. The deadline is October 21, 2026. Applicants should make their CV demonstrate real examples of dealing with customers, answering enquiries, resolving problems, handling complaints, using phones or digital communication channels, or supporting front-office/customer-service operations. Someone without direct call-centre experience can still explain transferable skills from retail, hospitality, reception, sales or other customer-facing work, provided those experiences are genuine. Because communication quality is central to the job, applicants should also ensure that their CV is clearly written and free from avoidable errors. The position is listed in Lagos, while the advertised salary is not stated. Candidates should apply through the employer's stated route and verify any further assessment or interview instructions directly from the original listing. The role may provide a pathway into customer service, contact-centre operations, sales support, client success or broader administrative work.

How to apply: Go to Tati Consults through the original vacancy and apply using the employer's stated Google Forms application route.

Responsibilities

• Handle customer-facing call-centre activities.
• Communicate professionally with customers.
• Support customers with a service-focused approach.

Requirements

• OND qualification.
• 1–6 years of experience.
• Excellent communication skills.
• Customer-focused attitude.
• Professional and confident personality.
• Willingness to learn and grow.
• Applicant tip: Highlight customer-service, retail, hospitality, reception, sales or call-centre experience.
• Applicant tip: Use clear, professional language in your CV and emphasise examples of solving customer problems.

Benefits

• Full-time customer-service opportunity in Lagos.
• Potential exposure to customer care, service operations and communication.

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