Operations & Growth Manager

🏢 Ascentech Services Limited · 📍 Lagos

Not stated

About the role

Ascentech Services Limited is recruiting an Operations & Growth Manager in Lagos to oversee the day-to-day running of a fast-growing cleaning-services business while also supporting customer retention and commercial growth. The role combines operations management with business development, so the successful candidate needs to be comfortable supervising people and service delivery while also interacting with clients and identifying opportunities to increase business. Operational responsibilities include managing daily cleaning activities and staff schedules, recruiting and training cleaning personnel, conducting site inspections and ensuring that service standards are maintained. On the commercial side, the manager serves as a primary client contact, resolves complaints, responds to enquiries, prepares quotations and helps convert prospects into customers. The position also involves monitoring client retention, referrals and repeat business, as well as keeping track of inventory, equipment and operating expenses. Regular operational and performance reports are part of the role, meaning the manager must be able to turn field information into useful management information. The listing requires a bachelor's degree or equivalent qualification and 3–5 years of experience in the cleaning industry, with previous operations management or staff-supervision experience. Customer service and business-development experience are also required, along with Microsoft Office and Google Workspace proficiency. The deadline is October 13, 2026. Applicants should make their CV show both sides of the role. A candidate with only office administration experience may not demonstrate the required field-operations capability, while a purely field-based supervisor may not show the client-development skills the job requires. Strong applications should include team sizes supervised, sites managed, customer accounts handled, operational improvements, cost controls and business-development results wherever available. The role is full-time and based in Lagos, and the listed application contact is cv@ascentech.com.ng.

How to apply: Send your CV to cv@ascentech.com.ng using the position and application instructions stated in the original listing.

Responsibilities

• Manage daily cleaning operations and staff schedules.
• Recruit, train and supervise cleaning personnel.
• Conduct site inspections and maintain service quality.
• Manage client relationships and resolve complaints.
• Respond to enquiries, prepare quotations and convert leads.
• Drive client retention, referrals and repeat business.
• Monitor inventory, equipment and operating expenses.
• Prepare operational and performance reports.

Requirements

• Bachelor's degree or equivalent.
• 3–5 years in the cleaning industry.
• Operations management or staff-supervision experience.
• Customer-service and business-development experience.
• Microsoft Office and Google Workspace proficiency.
• Applicant tip: State the number of staff and sites previously supervised.
• Applicant tip: Show measurable client-retention, revenue, cost-control or operational-improvement results.

Benefits

• Full-time management opportunity in Lagos.
• Combination of operations leadership, client management and business growth responsibilities.

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